Ask Us is a web Question and Answer platform assisting with giving our patrons another channel for having their questions answered.
Patrons can check the Q&A section to see if their question has already been answered before they submit theirs.
Question: What question were you asked? If applicable you may choose a pre-defined question from the drop down menu (top right of the question box)
Answer: What was the answer you gave to this question? This can also be shortened if the answer is something already known. e.g. if the same queston was just asked a moment ago.
Source: How was the question asked? Student workers have two options 1. In-person 2. Phone
Question: What type of question was this? e.g. Access collections, Find a Place, Hours, Supplies, Tech- print, copy, scan
Location: Where was this question asked? Student workers have two options. 1. Circulation Desk 2. Welcome Station
Patron Type: Who asked you the question? e.g. Undergrad student, Graduate student, Faculty, Staff ect.
Discipline: What is the patron's area of discipline? e.g. Nursing, Education, Psychology. If unknown select "Unknown".
Time: How long did it take you to answer the question?
Refered to: If you could not answer the question, whom did you send it to?
Submit - answer the question, but keep the fields highlighed. In case you have back to back of the same question. You will have to retype the question and answer fields.
Submit and Clear - what you should use most of the time, submits the question and clears all the fields out.